Work Place Observation an Example by

Work Place Observation The success of any organization depends on a number of factors key of which include; how well resources are utilized communication process, diversity management as well as how well the company utilizes the resources at its disposal. Of all resources at the disposal of an organization none is as crucial as human resources. In an organization such as a restaurant, communication management is a vital area in determining organizational success. Restaurants are in the hospitality industry, which largely depends on customary relations and public relations for success. Constantly, staff in a restaurant have to effectively communicate with customers since the impressions the staff creates on the clients or patrons goes a long way in determining whether that client will become a loyal customer or leave a dissatisfied customer and therefore the organization will loose out on the opportunity to benefit from customers role in marketing the restaurants products. Need essay sample on "Work Place Observation" topic? We will write a custom essay sample specifically for you Proceed There are several types of communications which organizations such as restaurants can utilize so as to effectively ensure business success. While verbal communication skills are important, equally important is the non-verbal communication which employees in an organization use. The way employees in a restaurant speak to clients the way they listen, how they exchange, communiqus determines the satisfaction levels of customers. Communication plays a very important role in that if effectively applied it can lead to a great sense of satisfaction not only to the customers of the restaurant but also to the employees themselves. Most restaurants employ a significant number of employees to work in customer relations related positions as a result; there is a need for team spirit amongst the various employees if functional teams are to be achieved. If team spirit is lacking efficiency is greatly affected and as a result the organization ends up loosing business. For communication to be effective, it needs to be the right content, communicated through the best form of media and aimed at the right destiny. Organizational diversity within a restaurant is very important for a number of reasons for instance; restaurants unlike most other type of businesses enjoy an unlimited patronage by diverse customers. For instance if a restaurant is located in Miami in a predominately white town, such a restaurant must consider the fact that it cannot restrict visitors such as those from different cultural background and therefore the restaurant must align its internal and external processes to suit a variety of diverse cultures. One way in which an organization can ensure it is tolerant to diversity whether cultural or otherwise diversity is by recruiting employees from different cultural background this is crucial in that when customers patronize a restaurant and they notice diversity they are most likely to be impressed by the diversity in the restaurant. Dressing code and language used in a restaurant goes a long way in determining how people perceive the restaurant. Food industry is one of the most sensitive industries because it directly touches on hygiene of people. No one wants a restaurant, which is not conducive. The dressing code speaks volume about the organization it can even constitute an important component of the marketing strategy of the organization. In other words a good dressing code is more likely to market an organization as value driven while a less impactful dress is less likely to draw customers into the restaurant. The language used in a restaurant by staff should be professional and official. If it is the case of restaurant or hotel jargon then it has to be applied sensitively considering that some customers may have poorly mastery of the jargon and its overuse is likely to be counterproductive. Conflicts will always emerge whenever people work as a team in an organization. Restaurants are not an exception and restaurant managers must be well equipped with conflict resolution strategies such as; avoidance, accommodation as well as collaboration strategy. Technology is very central to performance of restaurants considering the fact that where technology is applied appropriately production increases. However, the most significant impact that technology has had on culture is the fact that it has faced out cultural methods of action replacing them with modern techniques. While for restaurants, communications is very important because it is what customers depend on to learn about the organization an investment firm is quite different in that communication is formal and it is most done during the marketing phase of the selling process. Unlike it is the case with restaurants investment firms put little emphasis on dressing code but definitely investment firms place a lot of importunate to language/jargon. Hospitals on the other hand have strict communication processes laid down on medics code of ethics. Equally important to hospitals is the dressing codes as well as jargon. Conflict management skills come in handy when resolving issues between patients and health care providers. Technology has changed the way hospitals functions and has had a positive impact on hospital culture. The communication industry is very wide but communication practices, organizational diversity, dress and language as well as technology are given prominence as they hold the key to the success of the communication firms. In conclusion, it is evident that communication, organizational diversity, dress and language, conflict management as well technology are important factors in the work place regardless of which industry an organization belongs to. REFERENCES: Agocs Carol. 1997. Institutionalized resistance to organizational change.denial, inaction and repression. Journal of business ethics VOL 16 No. 9 Bashein, Barbara J.M, Lynne Markus and Patricia Riley.1994. Business Reengineering, preconditions for BPR Success and how to prevent failure. Information systems management 11.

ETA essays

ETA essays III. A Definition of Social Movement 3 IV. The Background of the Basque Movement 4 VI. ET@ From Social Movement to Violence 6 VII. The Government response to ETA violence 7 Terrorism is not a new phenomenon. The roots of what we today call terrorism can be traced back some 2.000 years. The act of terrorism has remained static and has evolved considerably over the years, even if retaining some of the same characteristics that have historically typified it. Moreover, todays terrorism is in many instances motivated by religious convictions. But also it has often possessed a political dimension. A separatist group frequently founded on violence, regardless of the ideals it expresses, recognises a certain legitimacy and common sense to its use of violence. This can also be said in the case of ETA. This Essay will examine if ETA is a Terrorist Group or if they are separatists who utilises violence thus constituting a terrorist organisation. The question of whether or not the ETA movement constitutes terrorism or employs terrorism in their struggle is an empirical one. There is no question that the Basque struggle exemplifies the use of armed assault to further ethnic nationalist aims. But the question is, as to the degree to which ETA matches the definition of a terrorist group. After a short Introduction will Chapter II outline different understandings of the term terrorism. Chapter III gives a short overview of Social Movement and the IV. Chapter point out The Background of the Basque Movement. Chapter V. illustrates The Origins of ETA. Chapter VI deals with ET@ From Separatist Movement to Violence. Following with the VII. Chapter that highlights The Spanish Government reaction to the violence of ETA. The last Chapter of this Essay close with a summery. There exist no agreed universal definition of terrorism nor it is defined anywhere in the United Natio...

Effectiveness of Business Communication Essay Example | Topics and Well Written Essays - 1000 words - 1

Effectiveness of Business Communication - Essay Example Planning a business message is the first step in ensuring that the organization’s goals and objectives are achieved. Prior planning prevents failure and, therefore, planning before- hand the intended purpose of the business message is very helpful (Courtland & Thill, 2008). To ensure that one gets the right message across, research has to be done or carried out. This is with the intention of finding out if the organization is capable of carrying out or handling the intended message. If members of the organization agree with the intended message, it is okay to carry on. If the intended message does not augur well with some of the members of the organization, it is important that whoever is in charge goes back to the drawing board to re-evaluate the proposal. When the research is being carried out, the intended audience should have a say in the matter. This is to prevent little or no satisfaction from members of the group after the message has been put across. After the intended message’s information has been analysed and gathered, it is tantamount that it, the information, be organized orderly (Courtland & Thill, 2008). This is so that it may support the intended message completely. The next stage is the writing stage. This is where the information being planned is adapted. It should be adapted to the intended audience with consideration to their needs (Courtland & Thill, 2007). Communicating to the audience in a polite manner is the best way to go about this. Adopting a ‘don’t care’ mentality is not how to go about this because the audience may not be responsive. The message should be written in a manner that suggests or oozes positivity because the intended audience is much connected to the business as much as the person writing the message. It should also be unbiased. This suggests that the language used to communicate the message should not be for a specific group of people rather, should cover everyone in the organization. The use of a good tone when writing the message is also needed. Good tone use in a message could indicate that the writer is appreciative of the audience intended. If the tone comes off as being harsh, the audience mi ght think they are unappreciated and, therefore, may not be as productive as they ought to be (Courtland & Thill, 2007). Feeling appreciated in any job description means that one may consider putting in extra effort just to be acknowledged. This means that the organization may benefit tremendously from the extra and hard work. The words chosen when drafting a business message could also be very helpful in communication. Strong and positive words may help the message have a very strong impact and can come off as being coherent (Courtland & Thill, 2007). Addressing the audience in a manner to suggest that they are slow may take the seriousness out of the message. They may also not take it very lightly to the fact that they are being thought of as being slow. The completion of the message is the third, final stage. This stage involves other

Film Evaluation Essay Example | Topics and Well Written Essays - 1250 words

Film Evaluation - Essay Example What is Nixon guilty of? The film uses multiple perspectives to question his military strategies in Vietnam and Cambodia and, of course, the break-in to the Watergate hotel office of the Democratic Party and the subsequent cover up. Audiences see Frost and Reston, a researcher representing liberal criticism of Nixon’s foreign and domestic policy, using these interviews as a mock trial for Nixon. Nixon’s camp views the interviews as a re-election campaign, a fence mending expedition, and a path back to the East and the Capital beltway, which I didn’t realize before watching this film. During the interview process, Frost and Nixon’s interview-prep teams act like campaign advisors and spin doctors. The film reveals a Nixon whose political ambition soothed an ego, who stretched past the judicial limits of executive privilege. Nixon, who was granted a full pardon by President Ford, discusses his conflicts with the bipartisan Congress and Media and his frustrati on with the American checks and balances system. The film becomes as much about exploring Nixon’s feeling that what he did was â€Å"wrong,† but paradoxically not â€Å"wrong† because he did it as president as about the influence of American media as a fourth branch, a watchdog of American democracy and political transparency. II: Analysis of Political Ideas Conveyed within Frost/Nixon As the film opens, Director Howard and Writer Morgan expose viewers to a plethora of media clippings from nightly news programs, presidential interviews and public events, the formal Watergate hearings, and the voice of the average citizen. While these clippings provide background information and certainly provide urgency and interest in this cinematic event, they oversimplify the complex, elongated task of these revelations and impeachment process. One of the main criticisms of this film deal with the compression of time and boiled down simplification of the steps and factors cul minating in Nixon’s resignation. In a 2009 article, Reston himself commented: â€Å"For that televised interview in 1977, four hours of interrogation had been boiled down to 90 minutes. For the stage and screen, this history has been compressed a great deal more, into something resembling a comedic tragedy† (para. 5). The issues of the historical veracity of almost every step of this screenwriting process and cinematic manipulation has become an ongoing, contentious issue among political journalists and pundits. The ethics of the original interview put David Frost, his camp, and media itself on trial within this film and questions the unbiased nature of Frost’s interviews. The first segment of Frost/Nixon focuses on Frost and Nixon dancing around each other as Frost attempts to raise funds to secure an interview with Nixon as well as find a reputable network to air the interviews. Yet, as I previously did not know, all the established networks scoff at Frostâ₠¬â„¢s party image and lack of political expertise and refuse to be involved or lend their credibility to support Frost’s initiative. Specifically, the networks refer to their policy not to pay for interviews while Nixon’s Hollywood agent is requiring a staggering 600,000 dollars, 200, 000 of which must be up front for an afternoon exploratory meeting. The angle on the Frost’s first scribbled check to Nixon sheds light upon both Frost and Nixon’

Online Game Addiction Essay Example for Free

Online Game Addiction Essay Online game addiction is no longer just a worry of an American-chubby-child’s mother, but the worry of many parents in Cambodia and other less affluent countries. Recently, more teenage Cambodians were addicted to online games, in order to satisfy their fantasy of being heroes or warriors. Cambodian teens would rather eat less or even skip meals just to save money for the online games. Other than spending money, they also wasted their time. According to Chheng Roth Donior, a Cambodian teen, he normally spends three to five hours a day in internet cafes, even under the threat of his mother. It might have sounded strange to you, since Cambodia is not a wealthy country and most of the urban teens do not have internet at home, and why would they be addicted to online games? One of the reasons is more and more internet cafes have opened up, and Web access is growing rapidly these years. Another reason would be the teenagers in fact do not know they’re addicted to the online games or its harmful effects. The consequence of online game addiction could be serious, for example, last year in South Korea, a man died after playing online games for five days straight. For sure, the teenagers would waste all their money and time on those internet cafes. They would have less incentive to work or study since the satisfaction gained from the games is far more than those they could gain in their daily lives. It would also harm the gamers’ health (e. g. with poorer eyesight and less exercise) and would lower their face to face communication skills. Later, they may not be able to distinguish between the reality and the created world. Teenagers are the future of the country, measures must be taken as soon as possible to curb the addiction. First, promotion from the government is very crucial. The teenagers may not understand the harmful effects of online game addictions, government should advertise the harmful effect and possible consequences through mass media, i. e. TV advertisements, news paper, radio etc. Posters should also posted in school, streets and especially the internet cafes, just like a warning note must also included on the package of cigarettes. For why the teenagers would addict to online games, is that they could gain a sense of satisfaction by beating down their created enemies. Therefore, the teachers and parents of the teenagers should help them build their confidence, like giving them chances to develop their talents. For example, school can provide more Extra-curriculum activities for them afterschool. They should also help the teenagers to identify their dreams and targets, assuring them that nothing is impossible and encourage them to fight for their dreams through talks and lessons. Then they would not stick to the computer screens, instead, they would work very hard on their dreams. On their ways towards their goals, parents and teachers should give supports and advice to them. Third, government should set up clinics to help the gamers overcome their internet addictions, just like what China and South Korea did. The clinics should provide counseling and information about online game addiction, this could help those people who had already addicted to online games. Lastly, education is always the last resort of most problems. Schools and parents have the responsibility in teaching the teens about the harmful effects of online game addiction. They should educate the students or their children starting from their childhood. Schools can hold more talks on the issue in order to make sure that they receive related information. If we do not cope with the problem as soon as possible, the situation would become more complicated and serious. The solutions I suggested above would definitely help dealing with the problem, and I hope the situation would be improved soon.

Essay --

Morgan Phelps Phelps 1 Mr. Pickett Period 3 March 14, 2014 Many people don’t realize that women have never been fully respected and taken serious. Women all around have never been treated equal or given the same responsibilities as men because of their gender. Women in this country and many others, have not been given the right to vote. They have never been fully respected in the workplace by their co-workers or employers. Women have not always been given the freedom in their professional choices.They again have never been free to be who they want to be in life.There is all kinds of things that women can not do because of their gender but things are slowly changing for the better. Unlike most men, women have not always been given the opportunity to vote. Before the 1920’s women were not allowed to vote (www.history.com). Rarely did you ever see women who had a job.The average daily life of a women would consist of cooking, cleaning and taking care of the kids. They had no say in anything and did what their husbands told them to do. It was not only like this in the United States, but other Phelps 2 places, like Canada and New Zealand (teacher.scholastic.com). Women lived like this until a group of women wanted a change. There was one women who went above and beyond to get equality for all women. This women was Susan B. Anthony. She was raised in a Quaker family (believed in equal rights for men and women) and supported the women’s rights movement. She did everything in her power to grant equality. Anthony casts ballots and even came up with a Declaration of Rights for Women (World Book, Women’s Rights to Vote). She was devote... ...gh they did the same amount of work as the men. There is still some of that in today’s society but women are standing up for equal pay and slowly gaining it. They were also told they could not be whatever they wanted to be just because of their gender. They also said that they were not qualified enough, only men could do that job. Women have stepped up and gotten the job they have always wanted. There is still inequality but the world is Phelps 7 realizing that women and men are all equal and discrimination is not the answer. Women have truly changed our world and our lives forever. www.biography.com www.brainyquote.com www.history.com www.huffingtonpost.com www.scholastic.com www.summer.harvard.com teacher.scholastic.com www.wgea.gov.eu Women’s Right to Vote, World Book www.ourdocuments.com

The Role of Technology in Quality Education

THE ROLE OF TECHNOLOGY IN QUALITY EDUCATION Dr. R. Sivakumar Assistant Professor Department of Education Annamalai University Introduction Quality education is a universal goal. It is common to hear arguments that instructional technology will be the key to educational quality as we enter the new millennium. Investment in educational technology is urged upon policy-makers as the path to educational quality.In fact, enthusiasts for educational technology argue that quality has and will continue to increase rapidly, creating a â€Å"new educational culture† Whatever problems exist are seen as ones which can be handled through better administrative and technological planning – that is, technology believers perceive no intrinsic obstacles to total quality assurance using information technology in higher education. Other voices question educational technology as a panacea.The problems associated with technology in the college classroom in terms of issues such as poorly funct ioning equipment, over-promotion of technology-based learning to students, and lack of quality in courses delivered by technology. Educational technology who say students choosing online courses are not getting the education they pay for, and question whether universities should be providing such instruction.The American Federation of Teachers and other faculty organizations have also raised serious cautions about web-based education and have even gone on strike over it. Technology in Quality Education In response to growing criticism of the recent, rapid, unregulated growth of distance education, a number of recognized higher education organizations have formulated quality standards and guidelines. The principles have been endorsed by a number of higher education governing and policymaking bodies in the world, as well as by the regional accrediting community.The core assumption of these guidelines is that, â€Å"The institution's programs holding specialized accreditation meet the same requirements when offered electronically. † Since these guidelines are a widely-accepted definition of â€Å"quality† as applied to online education, they are quoted below: * Each program of study results in learning outcomes appropriate to the rigor and breadth of the degree or certificate awarded. * An electronically offered degree or certificate program is coherent and complete. The program provides for appropriate real-time or delayed interaction between faculty and students and among students. * Qualified faculty provides appropriate oversight of the program electronically offered. * The program is consistent with the institution's role and mission. * Review and approval processes ensure the appropriateness of the technology being used to meet the program's objectives. * The program provides faculty support services specifically related to teaching via an electronic system. The program provides training for faculty who teach via the use of technology. * The p rogram ensures that appropriate learning resources are available to students. * The program provides students with clear, complete, and timely information on the curriculum, course and degree requirements, nature of faculty/student interaction, assumptions about technological competence and skills, technical equipment requirements, availability of academic support services and financial aid resources, and costs and payment policies. Enrolled students have reasonable and adequate access to the range of student services appropriate to support their learning. * Accepted students have the background, knowledge, and technical skills needed to undertake the program. * Advertising, recruiting, and admissions materials clearly and accurately represent the program and the services available. * Policies for faculty evaluation include appropriate consideration of teaching and scholarly activities related to electronically offered programs. The institution demonstrates a commitment to ongoing s upport, both financial and technical, and to continuation of the program for a period sufficient to enable students to complete a degree/certificate. * The institution evaluates the program's educational effectiveness, including assessments of student learning outcomes, student retention, and student and faculty satisfaction. Students have access to such program evaluation data. * The institution provides for assessment and documentation of student achievement in each course and at completion of the program.Empowerment in Online Education Technology enthusiasts believe online methods will liberate learning from the confines of the lecture hall, but it can be difficult to reconcile distance education with empowerment of students and faculty. One common tactic where empowerment is a goal of distance education at all is to keep guidelines-from-on-high to a minimum and to rely on local autonomy. Recent position, quality assurance in distance education, however, have noted with dismay th e drift toward standards imposed from above. Remote learning† would simply lead to students staying at home in front of computer keyboards instead of being taught in a school environment. â€Å"This is way out of touch with the expectations of parents who want their children to develop both socially with other students and educationally under the guidance of qualified teachers†. Online Education and Community The â€Å"community of scholars† was central to the traditional concept of higher education.The thrust of online education advocacy is to broaden the concept of community in non-traditional ways, particularly through partnership with or even contracting out to the business community. Educational institutions in all advanced countries encounter strong incentives for private sector partnering since the high costs of multimedia-rich online curricula are often beyond what a single local college can afford. In the traditional â€Å"community of scholars† t he student was mentored as an apprentice and eventually became a co-investigator in research and creative activity.Advocates of online education argue that this notion of academic community will be enhanced through the wonders of technology. Online education is frequently the province of the campus adult education unit, not the academic departments. Often instructor participation is an overload, potentially seducing faculty away from research. Administrators seek to use online education â€Å"to increase academic productivity† and, as discussed elsewhere in this essay, seek cost savings in an atmosphere unfavorable to the research function.Moreover, most institutions have found that online education is intrinsically very demanding of valuable faculty time, which can also take away from research. On the student side, the social distance inherent in online education seems to make students want clear, precise, objectives-oriented curricula which may represent a narrowing of educ ation, and may make them unlikely candidates for collegial work on faculty research projects. The reality of online education is that it favors a transition from traditional notions of academic community toward a much narrower, transactions-based model.Online Education and Learning Autonomy Online education faces the paradox that it is best undertaken by students with strong autonomous learning skills, yet at the same time the disconnectedness of students from teachers seems correlated with insistent student demands for clearly structured learning assignments and schedules. Students frequently feel the need for ongoing communication with their instructor. A commonly expressed student need is that for very clearly and explicitly articulated course learning objectives.That is, online pedagogy seems more associated with â€Å"cyber distance† than with â€Å"virtual community,† and students quickly become motivated to seek to overcome cyber distance through increased cours e structure, reducing learning autonomy. Online education is part of a cost reduction effort, requiring human resources to be stretched to cover more credit hours, faculty resignation to the training mentality of outcome-based evaluation is all but assured except, of course, in environments which do not even bother to attempt to enforce quality assurance standards. Online Education and Critical ThinkingOnline education can handle instruction-to-facts more easily; drill-and-practice is the forte of computer methods. Ironically, in contrast, traditional education with its supposedly uncreative lecture hall methods has prided itself in its ability to inculcate critical thinking skills. Distance education administrators are aware that critical thinking of online methods. Therefore it is not unusual to find that quality assurance standards for online education make reference to student thinking skills, independent learning skills, teamwork and communication skills, and other aspects of c ritical thinking.Moreover, intelligent-agent and workgroup collaboration software often are targeted directly at encouraging critical thinking skills. Critical thinking can be inculcated using technology such as cyber mentoring and video theater. A love-hate relationship exists between online education and critical thinking skill development. Writing assignments are thought to help develop critical thinking and while online methods can enhance collaborative writing, in general online courses are associated with less writing, not more.Socratic discussion with faculty is also thought to inculcate critical thinking, but while online methods in theory could enhance discussion, in reality online courses are associated with far less instructor-oriented discussion. Critical thinking is also thought to be associated with problem-solving going beyond computational mechanics to consideration of complex causal and value systems, but while intelligent tutoring software does exist, the open-ende dness of creating problem-solving together with the asynchronous nature of most online education mean that in practice online courses rarely develop the problem-solving approach.Online Education and Educational Quality In comparing computer-mediated distance education with traditional face-to-face teaching experiences, while distance education increases access to education, one may well find decreases in instructional quality brought about by increased faculty workload, problems of adapting to technology, difficulties with online course management, and related obstacles. By focusing on instruction to learning objectives, as with traditional instruction-to-test approaches, test performance standards are usually met by online courses.Although tested output of electronic education is often on a par with conventional teaching, this does not mean educational quality is unaffected however. Many observers find in typical online education offerings a substantial narrowing of the concept of education to the detriment of students. One of the recurring problems of computer-mediated education is that it is programmed around concrete learning objectives. Conclusion Many educational technology writers, in fact, explicitly argue that quality education using computer methods must be built on a foundation of clearly-defined competency-based curricular objectives.Online education is now arousing academic resistance. The emergence of a two-tier educational system – a more expensive upper tier with sound traditional education supplemented with the benefits of full online access, and a cheaper inferior tier dispensing programmed training which meets objectives far narrower than the traditional goals of liberal education. References Barnard, John (1997). The World Wide Web and higher education: The promise of virtual universities and online libraries. Educational Technology, Vol. 37, No. 3 (May-June): 30-35. Special issue: Web-Based Learning. Bergeron, Bryan P. (1996).Compet ency as a paradigm for technology-enabled instruction and evaluation, Journal of Instruction Delivery Systems, 10(2): 22-24. Hillesheim, Gwen (1998). The search for quality standards in distance learning, In Distance Learning '98, Proceedings of the Annual Conference on Distance Teaching and Learning, (14th, Madison, WI, August 5-7, 1998). Pakkiff, Rena M. and Keith Pratt (1999). Building learning communities in cyberspace: Effective strategies for the online classroom. San Francisco, CA: Jossey-Bass Roth, Brenda F. and Denisha Sanders (1996). Instructional technology to enhance teaching. New Directions for Higher Education, 94: 21-32.